Delivery of Technical Equipment | Transportation Specialist

Technical Delivery

Relay has the ability to handle and deliver the full range of consignments from single carton to large volume shipments in a time critical manner. UK deliveries are carried out solely by our own specialist transport fleet of over 60 vehicles crewed by skilled Relay personnel and overseas consignments are carried through in collaboration with our trusted operating partners.

Being a transportation specialist means we have the capability to deliver a wide range of valuable equipment from collection point to end user destination. This can be done via road, sea or air and our vehicles are specially designed for each individual journey they take.

The range of high value, fragile and frequently bulky electronic equipment that Relay regularly delivers requires rigorous standards of care and attention to ensure it is undamaged and performing as it should. The specialist white glove delivery services that Relay provides take into account that this equipment is not only very expensive but invariably essential to the end user’s operations.

Relay specialises in the movement and installation of large items of high value and frequently fragile electronic equipment and technical apparatus. This demands a level of experience and extensive resources beyond that required in other fields of transport and logistics. We provide 2-man delivery crews for every consignment we handle, with further personnel added if required for items that are particularly heavy or difficult to manoeuvre. Our response to these requirements includes:

  • Dedicating substantial investment in equipment, in-vehicle security and IT support  
  • Ensuring that our staff in every field of our specialist transport operations are exceptionally well trained and qualified to deal with all types of technical delivery project  
  • Ascertaining that our partners and agents operating on deliveries overseas maintain the same rigorous standards as we operate in the UK

It is also important to mention that members of Relay's 2-man delivery crews are skilled engineers and technicians, so are able to undertake the installation of equipment at the point of end use and assist staff in learning correct operating procedures. 

This means that Relay can meet its promise to our customers that their valuable assets are always secure and in safe hands.

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Order Placement

Customers can book deliveries with Relay via EDI link, allowing for efficient and paperless transactions.

Audit Tracking

Relay has had full audit tracking installed for all its vehicles since 2004. Our system includes two main elements.

1) GPS satellite tracking, which shows the vehicle’s positioning on a detailed road map.

2) GPRS facilities, accessing immediate information on:

  • When the vehicle has been loaded
  • When the vehicle is en route to destination
  • When the vehicle has arrived on site
  • When the job has been completed


Relay crews can telephone the customer or end user directly to advise of an ETA in order to assist in the effective scheduling of engineers on site. These calls will normally take place 60 minutes prior to delivery but can be changed as per customer requirements

Handheld PDAs

Relay uses handheld PDAs with leading-edge diagnostic capabilities. Collecting POD information electronically, these provide capabilities for:

  • Enabling track & trace
  • Auditing goods
  • Scanning of all paperwork relating to POD 24 hours after delivery
  • Showing end-user electronic signatures, viewable online
  • Producing electronic POD printouts
  • Integrating built-in Cameras and Tom Tom Navigation tools

Advanced Data Capture Rolled Out

Advanced Data Capture Rolled OutRelay's procedures include collecting electronic signatures at point of delivery via handheld PDAs and this has been the practice at Relay for some considerable time. We have always invested in the latest technology in order to provide the best possible service to our customers and our latest PDA upgrade is no exception.

These highly efficient electronic PDAs provide us with a whole new level of data capture, enabling Relay crews to supply customers with documented confirmation of delivery status within minutes of the event. 

Stuart Berry, our Internal Process Manager, explained that Relay can now not only capture real time signatures as POD’s, but also embed these into POD documents. “These PDAs can even scan further paper documents containing product specific information at the point of delivery,” he said.

“Signatures and scanned images all form part of an instant POD which can be viewed online by the customer and POD documents can be emailed to specific customer addresses as the norm for all completed deliveries."

Every customer’s needs are different, not only in the type of high value equipment they entrust to us but in the administrative requirements of their business. We are committed to meeting these demands in full by supporting the Relay teams nationwide with the highest quality resources.