Relay's procedures include collecting electronic signatures at point of delivery via handheld PDAs and this has been the practice at Relay for some considerable time. We have always invested in the latest technology in order to provide the best possible service to our customers and our latest PDA upgrade is no exception.
These highly efficient electronic PDAs provide us with a whole new level of data capture, enabling Relay crews to supply customers with documented confirmation of delivery status within minutes of the event.
Stuart Berry, our Internal Process Manager, explained that Relay can now not only capture real time signatures as POD’s, but also embed these into POD documents. “These PDAs can even scan further paper documents containing product specific information at the point of delivery,” he said.
“Signatures and scanned images all form part of an instant POD which can be viewed online by the customer and POD documents can be emailed to specific customer addresses as the norm for all completed deliveries."
Every customer’s needs are different, not only in the type of high value equipment they entrust to us but in the administrative requirements of their business. We are committed to meeting these demands in full by supporting the Relay teams nationwide with the highest quality resources.