Sharing of Personal Data
How We Share Personal Data
We do not sell our users’ private personal information.
We share your personal data in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors
that need to know the information in order to help us provide our Services or to process the information on our behalf. We
we share with them.
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information
with third parties with which you authorize us to do so. Where we require your consent to share your data with 3rd parties
you will find these listed under with Third Parties.
We may also request your consent to process limited elements of your data in specific ways. Where we require this consent,
it will be presented to you in a way that allows you to have a clear understanding of what you are consenting to and enable
you to agree to this in a clear and positive way.
Sharing with Third Parties: We may share information about you with third party vendors who need to know information about you in order to provide their
services to us. This group includes vendors that help us provide our Services to you (like payment providers that process
your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers).
We require vendors to agree to privacy commitments in order to share information with them.
With your consent or when considered a legitimate interest that does not negatively affect your rights and freedoms as an
individual, we may also share your data with other third parties.
As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights and Property: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the
property or rights of Relay Technical Transport, third parties, or the public at large. For example, if we have a good faith
belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency
Business Sale or Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company,
or in the unlikely event that Relay Technical Transport goes out of business or enters bankruptcy, user information would
likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this
Aggregated and De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to
publish that request in order to help us clarify or respond to your request or to help us support other users.
Sale or Transfer: f we're discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers
- but only so they can evaluate that business. If we are reorganised or sold to another organisation, we may transfer information
we hold about you to them so they can continue to provide the services to you
Publicly Shared Information
Information that you choose to make public is, you guessed it, disclosed publicly. That means, of course, that information
like your public profile, posts, other content that you make public on our system. Public information may also be indexed
by search engines or used by third parties. Please keep all of this in mind when deciding what you would like to share.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use,
alteration, or destruction, and take reasonable measures to do so. To enhance the security of your account, we encourage
you to observe good security best practices with your account information, such as choosing strong passwords when registering
with our systems and keeping this information secret.
We employ a range of security controls throughout our organisation to ensure that we look after your personal data and protect
it from loss, corruption or unauthorised access.
We only retain data for as long as is necessary to satisfy the following requirements:
Legal Requirements: We are required to meet legal obligations in terms of retention periods for some data, such as financial records and information.
Contractual: Your data will be retained for the duration of your contract, as required by us to fulfil our contractual obligations. Following
the end of the contract term we retain your information for a period of 72 months for marketing and business analysis purposes.
Marketing: Where data is held for marketing purposes then we hold this for 72 months of inactivity prior to destruction.
Business Analysis: Where data is held for business analysis purposes, data is limited to only that necessary to perform the analysis. We retain
business analysis data for 72 months.
We always aim to keep the amount of personal data we hold to a minimum and so, unless we have received a specific request
from you to erase any of your data before the retention periods expire, we will destroy/erase with an expired retention period
as soon as the retention period has expired.
You have several choices available when it comes to information that we hold about you:
Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account
information, profile information, and transaction and billing information. Please keep in mind that if you do not provide
this information, certain features of our Services may not be accessible (contact us for more information).
Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information
or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location
to a photograph, for example).
Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out
of promotional messages, we may still send you other messages, like those about your account and legal notices.
Set Your Browser to Reject Cookies: At this time, Relay Technical Transport does not respond to “do not track” signals across all of our Services. However, you
can usually choose to set your browser to remove or reject browser cookies before using Relay Technical Transport’s websites,
with the drawback that certain features of Relay Technical Transport’s websites may not function properly without the aid
When it comes to personal data you have defined rights regarding how your data is collected, processed and shared. These
rights are explained below:
The Right of Access: You have the right to request that we show you what personal data of yours we hold and process.
The Right to Withdraw Consent: Where you have specifically given us consent to process your data then you have the ability to withdraw that consent at any
time. Please be aware that where that data is used to provide your with services, then withdrawal of consent to use this
data may negatively impact on our ability to provide those services for you.
The Right to Erasure: In specific circumstances, you have the right to request that any data we hold on you be erased. This includes where:
Your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
You withdraw consent.
You object to the processing and there is no overriding legitimate interest for continuing the processing.
The Right to Object: There are cases where we may process some of your data in order to help us assess and improve our business. This type of
processing may not be supported by a contractual requirement or your consent, but would have been carefully assessed to ensure
that we have a clear legitimate interest in doing so that does not adversely affect you as an individual.
In these instances, we make you aware of these activities along with your right to object to this kind of processing should
The Right to rectification: If you become aware that any data we hold is incorrect you have the right to request that this data be corrected
The Right to Data Portability: You have the right to request that we provide you with an electronic copy of any data you have given to us as part of a contractual
relationship or following your consent. This also includes any data about you that has been generated automatically as part
of these agreements.
The Right to Restrict Processing: In some situation you may require us to restrict processing, such as following an objection or if data accuracy is in question.
Where you exercise your right to restrict processing we shall not recommence processing without first notifying you.
Automated Decision Making: As part of our ongoing efforts to improve the speed and quality of our service we use some automated decision-making processes.
These processes are designed to provide fast, consistent results based on information contained within your personal data.
If you are unhappy with having automated decisions made based on your personal data then you have the right to request that
these decisions are conducted by one of our staff instead.
Exercising your rights If you wish to exercise any of your rights we would be happy to help you. Please use the contact details below to communicate
Other Things You Should Know
Ads and Analytics Services Provided by Others
Ads appearing on any of our Services may be delivered by advertising networks. Other parties may also provide analytics services
via our Services. These ad networks and analytics providers may set tracking technologies (like cookies) to collect information
about your use of our Services and across other websites and online services. These technologies allow these third parties
to recognize your device to compile information about you or others who use your device. This information allows us and other
companies to, among other things, analyse and track usage, determine the popularity of certain content, and deliver advertisements
Relay Technical Transport and does not cover the collection of information by any third-party advertisers or analytics providers.
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Registering a Complaint
If you have any complaints about the way in which your personal data is being handled, then please contact us using the contact
details below. Alternatively, you may also contact the national supervisory authority to register a complaint, their details
can be found at https://ico.org.uk
To contact us about your personal data or with any data requests, you may contact the our data controller at:
Mark Anderson – Compliance Manager
Relay Technical Transport
Unit 5, The Ridgeway