Relay Technical Transport Services

“I had four units of TVs delivered this morning by your couriers (Liam H and AL). I would like to say big thank you to them as they went out of their way to help me place the units in the correct locations. I have had numerous parcels delivered form various couriers over the years and majority would just leave them by the gate but your guys didn’t. They took the units to where I asked them without any quibble or hesitation and I very much appreciate that. It was a good example of excellent customer service.“

“Just emailing to say the new copier is delivered and installed and up and running. I've been really impressed by the transition, your engineers and the delivery guys have been extremely helpful and its all gone smoothly. Please pass these comments to their line managers. Thank you.“

“Can you please pass on your thanks to the crews for their onsite performance. It has been a difficult week onsite and we couldn’t have done this without the support of the crews and Lee.

Sue wants to get some beers over to the crews, so I’ll arrange a visit at some point!”

“We have had a difficult assignment today but Miles has helped the situation by being polite and calm. He was willing to put the collected machine back if needed even though it was up and down the stairs again and inputted the IP’s correctly with ease. Pass him my thanks.”

“Following the S&W Moorgate deployment, I want to recognise the continued support and professionalism received by Relay on the evening installations.

Both Percy Rose and Michael Groves were a pleasure to work with, showed great professionalism to the customer and couldn’t do enough to help. Upon requesting Percy and Michael to return to site across the 3 week installs, the general consensus amongst the M2 team onsite was that they are an asset to Relay.

I believe both deserve to be recognised for their hard work and continued commitment and I look forward to hopefully working with them again. ”

“Big thanks to the guys at Relay for their professionalism and assistance in delivering a truck-load of Develop UK MFPs to us today!”

“On behalf of Graham and myself, we would like to commend Relay staff both at Swindon & The Drivers yesterday. All staff had empathy, courtesy, understanding and above all politeness and professionalism. Please pass on our best wishes and thanks to all involved.”

“I just wanted to say a massive well done and thank you to all involved for yesterday’s efforts for the deliveries for WLC at the Civic Centre and outside areas. Feedback received from our service team and Project Management team includes praising the efficient and proactive approach you have taken, in the office and on the road, which has pleased the customer and helped to meet their expectations. The PM on site yesterday asked for her thanks to be passed on as the crew were not only early, but they were really helpful and friendly and kept her in the loop throughout.”

“Really good Relay crew today! Very polite, very efficient, very professional all round.”

“Great job by your team getting the tills operational and now ready for trade. I’ve just seen the first partner customer do a successful transaction. Big thank you from me!”

“I am emailing to send our compliments on the fantastic service provided by your crew when installing our new MFD and allowing us to keep our current printer in the showroom.”

“Just wanted to thank you and praise your drivers for today. They’ve done a super job and were very polite and very efficient.“

“Firstly can you send my thanks to Relay for the excellent job done by their teams, Bruce & Mo and Mike & Geoffrey. It was long, hot and very hard day, 56 machines was a big ask in a single drop but they were great, their attitude was first class right up to the last delivery which made the whole day feel much more relaxed. A brilliant effort and really should be mentioned to the management at Relay please.”

“We have a customer who received a delivery this morning against job 1393729 and were absolutely over-joyed with the service provided. They have asked if it is at all possible that delivery of job 1394125.. could be made by the same vehicle and drivers? Is this possible please?”

“Short note to let you know that the Relay Team working on the MBDA site over this weekend were great!

All devices installed as per plan over one weekend. The Team were very professional, enthusiastic and managed the work load well to completion. A tall order for the number of units deployed in one weekend, but they managed it!

Please pass on my thanks to the following: Simon Burnell, Grahame Howard, David Rogers and Dave Mayes. ”

Good Morning. Just to let you know our customer received the fridge and she is happy with it. She also mentioned that the two guys who delivered it were excellent!

“Just a quick note to pass on a comment from my colleague who worked alongside the crew responsible for the delivery to Tarmac today. Your guys were professional patient and really helpful which was also noted by the client representatives. Please pass on my thanks and gratitude to them both.”

“I just wanted to pass on my thanks for your delivery staffs help on Tuesday & Wednesday, namely Relay Vehicle 1 (Paul Soden and Paul Soden Jnr) and Relay Vehicle 2 (Gary Wood and Roy Lynch). Both days were busy and Tuesday was a very long day. Both days passed off without incident, which was quite an achievement with four big lorries delivering to a small busy site in Central London.”

“Further to my phone call this morning this is just a short note to Relay Transport to say thank you for the service we received this morning. I didn’t catch the names of the two delivery drivers who delivered our pharmacy fridge but just wanted to say how pleasant and accommodating they both were – a rare find these days, in any line of work! Makes a nice change to phone a company to thank them, rather than to complain!”

“Please pass on my thanks and appreciation to Relay. They were there on time and were professional and helpful throughout in what should have been a straightforward install but due to some client issues turned out to be anything but straightforward!“

“Could you please pass on my thanks to Relay for the fantastic job their delivery crews have done on the multi machine install at Gwynedd Council the last 3 days. They have all been very helpful and willing to do that little bit more to make things go as smoothly as possible for us as well as Gwynedd Council, awesome.“

“I wanted to send my many thanks for all your assistance with the delivery of 240241429. This machine was put upon us yesterday at the last minute, at about 12 o’clock midday. I called and spoke to Mike who said the depot would do what they could to get it delivered today. By 2pm yesterday you had planned for the delivery to take place at 8am the next morning. We have received confirmation from the customer today that now they have the machine on site and they can set up for when the doors of the homeless shelter open this evening. Tremendous job gentlemen! Thank you so much for your hard work on this and please pass on my thanks to all.”

“I just wanted to pass on some delighted comments about your guys that collected today from our customer. Jane (our lady on site) called to say how brilliant they were in helping her at the location. As the equipment was very tricky to get out, they ended up taking the wheels off for her and got it out in the end! Our customer mentioned we should ask for the same team on the return trip as they now know what excellent service to expect.”

“Your drivers have just been and collected our pallets, thanks. The two men were polite, very helpful and extremely professional. We look forward to working with your company in the future.“

“Please commend the delivery men, who did a fantastic job getting the e-STUDIO 2000AC into my flat and into my office – including taking off the door to the room. When I said it was smaller than the original copier so would not be a problem, I was only taking into account width and depth. I did not realise they would be delivering a full height machine.”

“Thank you for arranging this delivery to go ahead today. This has been my first install as a contract manager and I really appreciate that you have found the time to schedule this to be completed before our deadline. I’m pleased to say the delivery went ahead successfully and all four remaining machines have been placed in desired location on the first floor. Have to say the gents (Steve and Liam) were incredibly efficient and helpful, and completed moving all four within an hour! Considering it was quite a tricky staircase with no lift available, I think that was good going. They even offered to move the remaining order parts upstairs to help out (the LCT’s that had been left downstairs on Friday), which I definitely would have struggled to do myself.“

“I would like to say thank you to the Relay crew that delivered our Audio Booth this morning. They were brilliant, very patient and helpful with the movement of the booth. “

“The customer was very happy with the service Relay provided and said the crew was very enthusiastic. He called especially just to let me know!“

“I recently had the pleasure of working with both Tracy and Paul from your technical transport who delivered and collected a number of printers to and from the Bakery. I wanted to express my thanks for a job well done. “

“I can confirm that you did indeed relocate an MFD, the crew that attended were prompt, courteous and extremely professional, they carried out the task without fuss or difficulty and I have to say that I was very impressed by the service that we received.“

“The whole day went like a dream and I hoped you might also pass on my thanks to the delivery guys Graham and Martin from Relay. They were extremely professional and couldn’t have been more helpful. “

“I just wanted to drop you a quick note in relation to the delivery to Fieldhouse Services this morning… to ask if you could pass my thanks on to Michael and Percy from Relay who were excellent. The guys were there in good time, were efficient with the collections and delivery of the new equipment and were also both friendly and engaging with the customer.”

“I was very lucky to have the support from the team that I did on the project. However, there are two people in particular that need huge praise and they are two crew members from Relay. Jim and Graham (father and son team) are by far the best crew I have ever worked with - nothing was too much hassle, their patience was tested to the max. I do not believe we would have managed to get through the two very long days without their support.“

“Alan and Tony were excellent in all that they did, a pleasure to work with, and a great credit to you and to your company. In my opinion, our (KM’s) achievements were only made possible thanks to their support. And, I was delighted to regularly make our main Council customer aware of the help Relay was giving directly to their end users too.“

“I have been asked to pass on the thanks of the Marketing and Comms manager at G4S who was appreciative of the work done for the NCS show at NEC recently.

Everything was delivered , collected and moved exactly as requested and he felt Relay was instrumental in ensuring this happened in a professional and timely way.“

“Could you please pass on my thanks to the three members of the Relay lorry crew that took away the KM MFDs on Thursday 17th April.

The 3 crew were Chris L, Liam T and Kwaku. They were all very helpful, courteous and willing to use their initiative to assist me in checking and removing the MFDs from our old offices.“

“The Clinic Manager was very pleased wanted to pass on that the Relay guys were very helpful and did a great job, including putting the old printers away tidily for her.

They were also very helpful to me when I asked them to double check a printer connection.“

“My thanks to Ian and Colin for the tremendous commitment they showed this week. The guys worked extremely hard, stayed later than originally planned and we achieved everything on schedule.

They even went the extra mile when the stair lift broke, meeting up with another crew during their lunch break to fetch a replacement. Fantastic Job!”

”Many thanks for your delivery and set-up assistance at Glasgow University's new Virology Centre. The team were fantastic and through their hard work and adaptability we were able to complete what could have been a very difficult installation on time - and with no hassle or stress! I have recommended you to my UK team and will certainly be in touch for future projects of this nature as and when they occur.

Thank you once again, and a massive well done to your team!”

“The Relay team was amazing and I can’t speak highly enough of them. Eddy Kindlan and his team made themselves available 24/7 even though they didn’t have to do so; for instance, when there was an urgent need one Saturday evening for a device to be repositioned, they came over immediately to do what was necessary. I cannot thank the team enough for their amazing support - we could not have achieved what we did without them.“

“ Just a few short lines to say thank you to the Relay team that helped us out in London on the 30th of August. They were very helpful and extremely accommodating, nothing was too much trouble for them.

I feel that people are all too quick to complain when things go wrong, but slow in coming forward when they go right. So, I would like to point out that whenever I have had dealings with your transport crews they are always early or on time and always polite and helpful, and in Print Production this helps us tremendously.

From all the team and myself, here in Reading, thank you! “

“I’m impressed on both how quick and professional the delivery team were. Having been told of the nightmares when the original device was deployed by another company, with weeks of mistakes and uncertainty, I was prepared for several hours of stripping and rebuilding.

Thankfully that wasn’t the case. An assessment of the site was made by the delivery crew and 15 minutes later the new printer was upstairs, while the old one was taken downstairs and put on the back of the delivery vehicle.

No fuss, no mucking around. Please pass on my thanks for what potentially was a very difficult installation made easy.“

“I just wanted to pass on my thanks on behalf of ourselves and our customer for Relay’s part in the delivery to Moorefield School in Stockport. She has advised that the delivery guys were great and added to a terrific service experience.

Can you please pass this on to those involved, as it is down to good work and communication from all that we receive such wonderful positive feedback. “

“Irene called to say how very well the order process had gone the other week. They had contacted the customer and the drivers were very polite and very, very helpful. She said that everyone involved with the order had been so helpful and she hoped to do much more business with us.“

“Please pass on my comments and thanks to all concerned regarding the delivery of the four instruments to Biobank Stockport. This install was our largest multi instrument placement in the UK to date and had to go well.

I was notified at the last minute that due to unforeseen circumstances the expected assistance would not be available on the second day to help me with the placing of these machines in the labs. However, Tony Metcalf and Alan Reddecliff took it upon themselves to totally take over the unpacking and transporting of the machines from the car park to the labs whilst I dealt with the assembly in the labs – actually they helped with part of that as well!

I know the lads are employed to carry out this type work but I feel their extra input should be commended. Their professionalism and respect for the high value equipment was well noted by myself and by my customer and without these two guys the install could have been in disarray. They obviously work well together, are great team players within your company and do a mighty fine job!”

“Please pass on my sincere gratitude and appreciation to the guys at Relay who undertook an install for us at Queen Elizabeth Grammar School in Blackburn. All the crew were very professional, courteous and a pleasure to work with. Most importantly my customer was overjoyed with all their efforts!”

“I just wanted to pass on some very high praise indeed from the customer at Homserve. We had a call with them today and he couldn’t have been more happy with the delivery team this morning. The crew were polite, flexible and went the extra mile in everything he asked. Can you please pass on his praise and our thanks. Well done.“

“I would like to take this opportunity to pass on our thanks from a customer. They have advised:

“The delivery gentlemen arrived before 1300 last Wednesday: unfortunately, I was stuck in traffic jams in Manchester (surprise, surprise!). They waited very patiently for me to get back and installed the photocopier with very little fuss. They were really excellent and were a credit to the company.”

It is always nice to hear and share positive feedback, so can you please extend our thanks to the Relay crew and the planners.“

“Just thought I'd relay (excuse the pun) the thanks from our customer who received one of our QUICKVEND machines via your guys yesterday, on our behalf. He wanted to express his thanks for their courteous and professional behaviour, and I'm pleased to be able to pass this message on to you.

Well done to the guys involved, and thank you also on behalf of QUICKVEND Systems for the excellent service - once again. “

“We would just like to say how great the Relay crew were, who delivered the Eastbourne machine this Wednesday.  They dealt with the situation most professionally and worked together to ensure the safe delivery of the machine, with the equipment they had on board the vehicle.  Please be assured that we made the machine a light as we possibly could by taking out the machine trays!

I attach a couple of photos of the crew in action.

The crew in question were a credit to your company.  Our grateful thanks to each and every one of them.”

“Please could you pass on a huge thank you to your employees who delivered a very large incubator to Bradford Royal Infirmary this morning. They went above and beyond the call of duty to help us move the unit into position and are great ambassadors for your company.”

“I wanted to pass on LIDL `s thanks for both RELAY and our engineers work whilst carrying out the relocations at LIDL over the past couple of days. My LIDL contact passed on his thanks and appreciation yesterday and was impressed by the professionalism, flexibility and time keeping.”

“I was on site all day yesterday, the deliveries and installations went well and in particular I would like to pass on my thanks to the support from Relay. The delivery crew were excellent from the moment they arrived on site. It wasn’t an easy site with multiple drop off’s in various locations and not always the easiest of places to get to at times. The crew were professional, helpful and supportive at all times to myself and the technicians, but most importantly the customer ."

“May I take this opportunity to express my thanks to the two men who delivered the incubator for their helpfulness and the effort expended in getting the incubator up to the lab. This I appreciated greatly. Please can you pass this on to their boss."

“Your delivery team were excellent, brought the unit in carefully, unwrapped it and disposed of the rubbish. The pair of them were polite and friendly, plugging the device into the power etc. They are a real credit to your company, as front-line representatives, so thank you . Clearly you care about the quality of your sub-contractors.’’

“As discussed this morning can you please pass on a massive thank you to Relay. Both Michael Heath & Chris Galbraith have been brilliant at BMW Swindon and I’m so pleased that they will be continuing at BMW Oxford next week. They’ve been polite and nothing has been too much trouble, which has aided the smooth roll out at BMW.“

“I’ve just had some very positive comments about your two guys at Portsmouth Uni. The customer said: “They were so professional and patient and really friendly despite all the confusion and complications. Considering they were running around here there and everywhere not knowing where anything was, they managed to get the job done and it would be nice if their efforts got recognised."

“I took your details from one of your drivers Liam Tobin as he delivered an outstanding service today by unwrapping the printer and delivering it to the requested floor. He was extremely courteous, helpful and exceeded customer service in all aspects. Had a bad experience with another courier who delivered another printer this morning and left it in the basement, so had to wheel it all down at my end. This service sets drivers like Liam apart from other couriers.“

“Just a quick email to say thanks to Roy and his colleague for delivering our equipment to the labs at Kings College Hospital yesterday. The labs aren't the easiest place to get equipment into but the guys did a great job. Much appreciated!”

“We would like to send a BIG THANK YOU for still providing a great service over the last few weeks during the bad weather conditions, but mainly to the great guys you have at Relay going out on the roads, carrying out all the collection/deliveries in the snow. Please can you pass our thanks to the appropriate guys who dealt with our jobs.“

“Just had some feedback regarding the collections that took place today. They said that the Relay crew (Rick Peters and Brad Wild) did an excellent job collecting the old machines, and wanted to pass on their appreciation to them and their bosses. Please let them know the feedback, always good to hear!“

“Some more good feedback regarding yesterday (even though it didn’t go quite to plan!). They said that Aran Palmer and Matthew Burgess from Relay did another fine job yesterday – nothing was too much trouble and they were patient, flexible understanding throughout. Please pass this on. Please also pass our thanks on as well, really making a good impression on this customer by the sounds of it!“

“Can you also pass on my thanks to the crews from yesterday who went beyond to work through the pouring rain and get most of the kit out. We all went home thoroughly soaked!”

“Happy to report that the copiers have been collected – have to say that the 2 guys who did the collecting were a credit to their company – polite, helpful, pleasant and efficient – if you could let their Line Managers know of my comments please.”

“Callum and his colleague from Relay were really helpful and very professional and with Callum and his colleague’s help they managed to take the delivery up to the 1st floor. I did speak to Callum after and thanked him for making the delivery go smoothly. It would be great if you could let Relay know they were great… with couriers you get good delivery people and ones that will not go out of their way to help.”

“I just wanted to pass on our thanks and gratitude to Liam T and Michael H who delivered some screens to our School today. They were both very professional and helpful and our Site Team were very grateful to them.”

“Thank you for an excellent service – this is the way it should be done! The fridge arrived in good order and was handled with care and attention by the couriers.”

“Just want to say that it was the most pleasant and smoothest install I have ever experienced (and I have had more than I dare think). The Delivery company were super, more than happy to help and much nicer than I have had running’s with in the past and the two engineers were just super, worked like troopers to get it done and again more than happy to accommodate us. If this is the level of service that is expected for the rest of the contract we will be very happy people.”

“I was just chatting about an upcoming project and he mentioned the delivery to Stirling Community Hospital last month. He said the delivery team that were sent were brilliant and he was really impressed with how good a job they did – quick but efficient and made sure that all units were sited correctly and in good condition. He just wanted this experience passed on.”

“I would like to personally thank the two courier drivers who delivered our order to The Medical Electronics Section at St Woolos Hospital, Gwent. The feedback from our Customer was excellent so if you can pass this on I would be very grateful.“

I would just like to take a moment to thank the delivery drivers for all their help - they really were excellent. They fitted finishers plugged in the network leads and located and unboxed all the desktops. Please pass on my thanks.

Could you please pass on our thanks to two of your team - George Rogers and Martin Wenham. They worked on our site for a period of nine days and throughout that time they were so professional. They both did a brilliant job, were so courteous to our customers and worked with such a good sense of humour. They could not have been more helpful - an absolute delight to work with. Hopefully you will send them to us again when we work on Phase Two!

“I am writing to commend, and to say thank you, to your staff members Liam T, Albert and Mitchell, who delivered a new HP Photocopier, and removed two copiers from the church today. St. Paul’s church is not an easy site for delivery. It is a large Baroque church, built of Portland stone, with a number of steep steps at the front, and then the Parish Office is up a spiral staircase, and at the end of a gallery of pews. Liam, Albert and Mitchell worked with skill, strength and good humour to achieve the task. I wanted to say how much I appreciated their work and attention to the far from easy challenge of the task. Once again, thank you. “