Relay Technical Transport Services

“I had four units of TVs delivered this morning by your couriers (Liam H and AL). I would like to say big thank you to them as they went out of their way to help me place the units in the correct locations. I have had numerous parcels delivered form various couriers over the years and majority would just leave them by the gate but your guys didn’t. They took the units to where I asked them without any quibble or hesitation and I very much appreciate that. It was a good example of excellent customer service.“

“Just emailing to say the new copier is delivered and installed and up and running. I've been really impressed by the transition, your engineers and the delivery guys have been extremely helpful and its all gone smoothly. Please pass these comments to their line managers. Thank you.“

“Can you please pass on your thanks to the crews for their onsite performance. It has been a difficult week onsite and we couldn’t have done this without the support of the crews and Lee.

Sue wants to get some beers over to the crews, so I’ll arrange a visit at some point!”

“We have had a difficult assignment today but Miles has helped the situation by being polite and calm. He was willing to put the collected machine back if needed even though it was up and down the stairs again and inputted the IP’s correctly with ease. Pass him my thanks.”

“Following the S&W Moorgate deployment, I want to recognise the continued support and professionalism received by Relay on the evening installations.

Both Percy Rose and Michael Groves were a pleasure to work with, showed great professionalism to the customer and couldn’t do enough to help. Upon requesting Percy and Michael to return to site across the 3 week installs, the general consensus amongst the M2 team onsite was that they are an asset to Relay.

I believe both deserve to be recognised for their hard work and continued commitment and I look forward to hopefully working with them again. ”

“Big thanks to the guys at Relay for their professionalism and assistance in delivering a truck-load of Develop UK MFPs to us today!”

“On behalf of Graham and myself, we would like to commend Relay staff both at Swindon & The Drivers yesterday. All staff had empathy, courtesy, understanding and above all politeness and professionalism. Please pass on our best wishes and thanks to all involved.”

“I just wanted to say a massive well done and thank you to all involved for yesterday’s efforts for the deliveries for WLC at the Civic Centre and outside areas. Feedback received from our service team and Project Management team includes praising the efficient and proactive approach you have taken, in the office and on the road, which has pleased the customer and helped to meet their expectations. The PM on site yesterday asked for her thanks to be passed on as the crew were not only early, but they were really helpful and friendly and kept her in the loop throughout.”

“Really good Relay crew today! Very polite, very efficient, very professional all round.”

“Great job by your team getting the tills operational and now ready for trade. I’ve just seen the first partner customer do a successful transaction. Big thank you from me!”

“I am emailing to send our compliments on the fantastic service provided by your crew when installing our new MFD and allowing us to keep our current printer in the showroom.”

“Just wanted to thank you and praise your drivers for today. They’ve done a super job and were very polite and very efficient.“

“Firstly can you send my thanks to Relay for the excellent job done by their teams, Bruce & Mo and Mike & Geoffrey. It was long, hot and very hard day, 56 machines was a big ask in a single drop but they were great, their attitude was first class right up to the last delivery which made the whole day feel much more relaxed. A brilliant effort and really should be mentioned to the management at Relay please.”

“We have a customer who received a delivery this morning against job 1393729 and were absolutely over-joyed with the service provided. They have asked if it is at all possible that delivery of job 1394125.. could be made by the same vehicle and drivers? Is this possible please?”

“Short note to let you know that the Relay Team working on the MBDA site over this weekend were great!

All devices installed as per plan over one weekend. The Team were very professional, enthusiastic and managed the work load well to completion. A tall order for the number of units deployed in one weekend, but they managed it!

Please pass on my thanks to the following: Simon Burnell, Grahame Howard, David Rogers and Dave Mayes. ”

Good Morning. Just to let you know our customer received the fridge and she is happy with it. She also mentioned that the two guys who delivered it were excellent!

“Just a quick note to pass on a comment from my colleague who worked alongside the crew responsible for the delivery to Tarmac today. Your guys were professional patient and really helpful which was also noted by the client representatives. Please pass on my thanks and gratitude to them both.”

“I just wanted to pass on my thanks for your delivery staffs help on Tuesday & Wednesday, namely Relay Vehicle 1 (Paul Soden and Paul Soden Jnr) and Relay Vehicle 2 (Gary Wood and Roy Lynch). Both days were busy and Tuesday was a very long day. Both days passed off without incident, which was quite an achievement with four big lorries delivering to a small busy site in Central London.”

“Further to my phone call this morning this is just a short note to Relay Transport to say thank you for the service we received this morning. I didn’t catch the names of the two delivery drivers who delivered our pharmacy fridge but just wanted to say how pleasant and accommodating they both were – a rare find these days, in any line of work! Makes a nice change to phone a company to thank them, rather than to complain!”

“Please pass on my thanks and appreciation to Relay. They were there on time and were professional and helpful throughout in what should have been a straightforward install but due to some client issues turned out to be anything but straightforward!“

“Could you please pass on my thanks to Relay for the fantastic job their delivery crews have done on the multi machine install at Gwynedd Council the last 3 days. They have all been very helpful and willing to do that little bit more to make things go as smoothly as possible for us as well as Gwynedd Council, awesome.“

“I wanted to send my many thanks for all your assistance with the delivery of 240241429. This machine was put upon us yesterday at the last minute, at about 12 o’clock midday. I called and spoke to Mike who said the depot would do what they could to get it delivered today. By 2pm yesterday you had planned for the delivery to take place at 8am the next morning. We have received confirmation from the customer today that now they have the machine on site and they can set up for when the doors of the homeless shelter open this evening. Tremendous job gentlemen! Thank you so much for your hard work on this and please pass on my thanks to all.”

“I just wanted to pass on some delighted comments about your guys that collected today from our customer. Jane (our lady on site) called to say how brilliant they were in helping her at the location. As the equipment was very tricky to get out, they ended up taking the wheels off for her and got it out in the end! Our customer mentioned we should ask for the same team on the return trip as they now know what excellent service to expect.”

“Your drivers have just been and collected our pallets, thanks. The two men were polite, very helpful and extremely professional. We look forward to working with your company in the future.“

“Please commend the delivery men, who did a fantastic job getting the e-STUDIO 2000AC into my flat and into my office – including taking off the door to the room. When I said it was smaller than the original copier so would not be a problem, I was only taking into account width and depth. I did not realise they would be delivering a full height machine.”

“Thank you for arranging this delivery to go ahead today. This has been my first install as a contract manager and I really appreciate that you have found the time to schedule this to be completed before our deadline. I’m pleased to say the delivery went ahead successfully and all four remaining machines have been placed in desired location on the first floor. Have to say the gents (Steve and Liam) were incredibly efficient and helpful, and completed moving all four within an hour! Considering it was quite a tricky staircase with no lift available, I think that was good going. They even offered to move the remaining order parts upstairs to help out (the LCT’s that had been left downstairs on Friday), which I definitely would have struggled to do myself.“

“I would like to say thank you to the Relay crew that delivered our Audio Booth this morning. They were brilliant, very patient and helpful with the movement of the booth. “

“The customer was very happy with the service Relay provided and said the crew was very enthusiastic. He called especially just to let me know!“

“I recently had the pleasure of working with both Tracy and Paul from your technical transport who delivered and collected a number of printers to and from the Bakery. I wanted to express my thanks for a job well done. “

“I can confirm that you did indeed relocate an MFD, the crew that attended were prompt, courteous and extremely professional, they carried out the task without fuss or difficulty and I have to say that I was very impressed by the service that we received.“

“The whole day went like a dream and I hoped you might also pass on my thanks to the delivery guys Graham and Martin from Relay. They were extremely professional and couldn’t have been more helpful. “

“I just wanted to drop you a quick note in relation to the delivery to Fieldhouse Services this morning… to ask if you could pass my thanks on to Michael and Percy from Relay who were excellent. The guys were there in good time, were efficient with the collections and delivery of the new equipment and were also both friendly and engaging with the customer.”

“I was very lucky to have the support from the team that I did on the project. However, there are two people in particular that need huge praise and they are two crew members from Relay. Jim and Graham (father and son team) are by far the best crew I have ever worked with - nothing was too much hassle, their patience was tested to the max. I do not believe we would have managed to get through the two very long days without their support.“

“Alan and Tony were excellent in all that they did, a pleasure to work with, and a great credit to you and to your company. In my opinion, our (KM’s) achievements were only made possible thanks to their support. And, I was delighted to regularly make our main Council customer aware of the help Relay was giving directly to their end users too.“

“I have been asked to pass on the thanks of the Marketing and Comms manager at G4S who was appreciative of the work done for the NCS show at NEC recently.

Everything was delivered , collected and moved exactly as requested and he felt Relay was instrumental in ensuring this happened in a professional and timely way.“

“Could you please pass on my thanks to the three members of the Relay lorry crew that took away the KM MFDs on Thursday 17th April.

The 3 crew were Chris L, Liam T and Kwaku. They were all very helpful, courteous and willing to use their initiative to assist me in checking and removing the MFDs from our old offices.“

“The Clinic Manager was very pleased wanted to pass on that the Relay guys were very helpful and did a great job, including putting the old printers away tidily for her.

They were also very helpful to me when I asked them to double check a printer connection.“