Relay’s customers can create job requests by:

• Platform-to-platform data transfer
• Online order placement via Relay’s website
• Fax or email

60% of our customers now create job requests via Relay’s website. However, platform-to-platform data transfer is the most advanced method of job creation, allowing customers to place orders on their own management systems for direct transfer onto Relay’s Mandata system. Our IT specialists can work with the customer to set up the direct link which reduces administration and communication costs.

A unique reference number for each job allows the customer to follow their consignment via Relay’s secure web facility from the beginning to the end of delivery. At no time does the customer need to contact Relay operations personnel directly, although helpful personal service is always on hand when required. The system also enables customers to track the history of each of their consignments over a period of their choosing, invaluable information for reviewing procedures and supporting effective logistics management.