The Mandata system Relay installed at the Basildon offices of our customers Konica Minolta provides the very latest in enhanced route mapping technology. Two very large LCD widescreens provide a superb real-time overview of our fleet activities, identifying the trucks shipping Konica Minolta (KM) multi-functional photocopying equipment and defining the status of each delivery to all KM logistics personnel continually throughout the day.

Trucks are colour coded for identification – grey if not on a KM job, red if it’s a KM delivery in transit and green when the KM shipment has arrived at its destination. Each shipment is also coded by a transport reference number.  Additionally, sensitive jobs such as those on a time-critical schedule are electronically flagged for easy recognition by the transport team back at base.

The huge benefit of the mapping system is the level of detail it provides for a planning and logistics operation of Konica Minolta’s complexity. For instance, a series of colour coded pushpins will show where a truck is due to stop on a route with multiple deliveries, both KM and non-KM jobs. Therefore, in the middle of the day, the transport team will know which deliveries have taken place successfully, where delivery has been aborted and where destinations have not yet been reached.

“This level of control allows us to spot and deal with any problems before they occur,” said Kevin Dean, Konica Minolta’s Transport Manager. “Mandata is a fantastic tool which can help us keep to our timings very accurately.”

Kevin stressed that it was crucial to minimise the time that a customer is without a working photocopier, which can be vital equipment for businesses. “Some deliveries may need an engineer and then a trainer to follow on from the installation. Our service department can also view the screen and can plot when these personnel should be setting off for the customer to arrive on time,” he said.